Published date: 29 September 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 14 October 2020, 12pm

Contract summary

Industry

  • Water distribution and related services - 65100000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£1 to £40,000

Procurement reference

tender_251495/890769

Published date

29 September 2020

Closing date

14 October 2020

Closing time

12pm

Contract start date

28 October 2020

Contract end date

12 February 2021

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The supplier is required to undertake online depth interviews with customers (i.e. water bill-payers) of water and sewerage companies in England and Wales. Each customer will be from a household on a low income i.e. in receipt of income related benefits, or household income of less than £16k a year (couples or families) as well as a subset who are also on a water company social tariff scheme or on the industry wide Watersure scheme. The depth interviews would establish their experience of managing household budgets, whether/how, their situation has been affected by the pandemic/lockdown, their relationship with their water company and how they would like to be communicated with.

More information

Links

Additional text

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

About the buyer

Contact name

Consumer Council for Water

Address

1st Floor, Victoria Square House, 1 Victoria Square
Birmingham
B2 4AJ
England

Email

procurement@ccwater.org.uk

Website

https://www.ccwater.org.uk/