Published date: 15 January 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 14 February 2024, 10am

Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

E20 1JQ

Value of contract

£0

Procurement reference

IT-117-3314-BC/03314

Published date

15 January 2024

Closing date

14 February 2024

Closing time

10am

Contract start date

1 May 2024

Contract end date

30 April 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating to serious wrongdoing about:
o the safety of children or vulnerable adults
o fraudulent activity
o harassment
o significant breaches of our Code of Conduct (British Council employees only).
The service is to be provided by a third party creating a separation with the organisation, providing opportunity to report concerns across a number of communication systems, catering for a range of different languages, that will be regulatory and legally compliant across all jurisdictions.
Through tender we would seek to replicate the current level of service to minimise disruption to end users with addition of an integrated case management system to allow us to follow up and track cases more efficiently. improving the end user experience.

More information

Links

Additional text

If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents.

The Contract awarded will be for a duration of 3 years with an option for an extension for up to an additional of 7 extensions of 12 months duration each.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Priyanka Alawattegama

Address

1 Redman Place
Stratford
London
E20 1JQ
United Kingdom

Telephone

0161 957 7576

Email

Priyanka.Alawattegama@britishcouncil.org