Published date: 9 June 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 January 2025, 2pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

B79 7BZ

Value of contract

£0

Procurement reference

IT-38-714-24/015 - AWARD

Published date

9 June 2025

Closing date

24 January 2025

Closing time

2pm

Contract start date

29 May 2025

Contract end date

28 May 2028

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.

Award information

Awarded date

25 March 2025

Contract start date

29 May 2025

Contract end date

28 May 2028

Total value of contract

£0

This contract was awarded to 1 supplier.

Netcall Technology Limited

Address

Suite 203 Bedford Heights, Brickhill Drive, Bedford, Bedfordshire, United Kingdom, MK41 7PH

Reference

None

About the buyer

Contact name

Jennifer Getliff

Address

Lichfield Street
Tamworth
Staffs
B79 7BZ
United Kingdom

Telephone

01827 709249

Email

jennifer-getliff@tamworth.gov.uk