Published date: 21 December 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 23 January 2019

Contract summary

Industry

  • Development consultancy services - 73220000

  • Business development consultancy services - 79411100

Location of contract

B15 2AF

Value of contract

£150,000 to £170,000

Procurement reference

2018 - 684

Published date

21 December 2018

Closing date

23 January 2019

Contract start date

1 February 2019

Contract end date

30 September 2019

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

WM Housing Group wishes to tender for the provision of Service Innovation and Development activities to ensure that the Group provides an excellent service, which represents value for money.

WM Housing Group is undergoing a period of extensive change which includes refreshing all group services to ensure that they focus closely on customer experience and satisfaction as well as proactively addressing the cost base of demand for services into the organisation. All services in the business are currently going through a lean review process to create more efficient processes. Our voids and lettings team that will be part of project 1, have already gone through this process and are now looking at the next phase of service development, which is to improve the products quality.

If you wish to express an interest in this project please ensure you are registered and logged into our Portal. The `Express Interest` button will only appear on the Tender Management page if you are logged in.

Applicants are advised to ensure that they do not base their submission on discussions with any other member of WM Housing Group Staff. If you require any clarification on matters contained within the Tender Documents, you must do so via Correspondence of the WMHG E-Tendering portal. Failure to observe this requirement may result in your bid being eliminated.

Please note that in the case of tender clarifications where appropriate, answers will be circulated to all tenderers.

NB: Should you require assistance or clarification on the use of In-Tend, please contact In-Tend support on 0845 557 8079 / +44 (0) 114 407 0065.

You must upload your bid by using the `Attach Documents` button and your return must be submitted via 'Submit Return' on the WMHG E-Procurement portal before the deadline date provided in the project details. You will have the option to modify you bid up until the deadline.

More information

Links

Additional text

To express an interest in this project please follow the link below which will take you directly to WM Housing Groups E-Tendering Portal;

https://in-tendhost.co.uk/wmhousing/aspx/Home

You will be required to register if you have not already done so previously, and be logged in to be able to download the tender documents.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Biyageh Barry

Address

80 Bell Barn Road
Lee Bank
Birmingham
B15 2AF
United Kingdom

Telephone

01213290431

Email

biyageh.barry@wmhousing.co.uk