Published date: 13 June 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 13 July 2023, 12pm

Contract summary

Industry

  • Business transaction and personal business software package - 48400000

  • Financial analysis and accounting software package - 48440000

  • Customer Relation Management software package - 48445000

    • Software support services - 72261000

    • Software implementation services - 72263000

    • Software configuration services - 72265000

    • Software maintenance and repair services - 72267000

Location of contract

L24 8RF

Value of contract

£0

Procurement reference

IT-599-6-BS/0006

Published date

13 June 2023

Closing date

13 July 2023

Closing time

12pm

Contract start date

2 October 2023

Contract end date

1 October 2028

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.

The procurement documentation provides details concerning:

o The aims, objectives and expected benefits associated with the CRCM solution
o The current state systems landscape in Riverside Care and Support (RCS)
o A high-level target CRCM solution vision which includes:
o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle
o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2

Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

More information

Links

Additional text

Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Danny Carragher

Address

Estuary Commerce Park
Speke
Liverpool
L24 8RF
United Kingdom

Telephone

03451110000

Email

dcarragher@onehousing.co.uk