Published date: 9 October 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 11 November 2020, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

United Kingdom

Value of contract

£4,400,000 to £12,000,000

Procurement reference

TFL001-DN502742-01604125

Published date

9 October 2020

Closing date

11 November 2020

Closing time

12pm

Contract start date

19 January 2021

Contract end date

16 December 2029

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Transport for London (TfL's) Dial-a-Ride (DaR) service is responsible for delivering a multi-occupancy door-to door transportation service. The service is available to registered members living in London boroughs who are unable to access mainstream public transport. DaR are seeking to replace the current booking and scheduling system that is in place. The new solution is
required to support the aspirations of the Assisted Transport Services (ATS) Roadmap, which aims to bring
together customer access to multiple ATS options (including non-TfL systems, funders and suppliers) onto a
single platform, to enable ATS customers to self-service access the most appropriate form of transport and
sources of funding to meet their travel needs, whether or not they are directly operated by TfL.
TfL also seeks to exploit advancements in technology, to generate efficiencies whilst maintaining service quality.
It's hoped a new solution will improve operational efficiencies within DaR but continue to satisfy customer
needs.

More information

Additional text

Economic Operators wishing to participate should access the detailed procurement documents, decide on their interest and capacity and capability for delivering the Services which are
the subject matter of this Contract Notice and complete and submit the SSQ by the deadline date specified. Further information and guidance in the SSQ and other procurement documents.

About the buyer

Contact name

Mr Jack Silvester

Address

5 Endeavour Square
Stratford
London
E20 1JN
England

Email

Dial-a-RideBookingProcurement@tfl.gov.uk

Website

https://tfl.gov.uk