Published date: 30 March 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 June 2021, 12am

Contract summary

Industry

  • Software-related services - 72260000

Location of contract

TW7 4ED

Value of contract

£1,861,264.68

Procurement reference

CF-0233100D58000000L5A4EAK1

Published date

30 March 2022

Closing date

25 June 2021

Closing time

12am

Contract start date

17 March 2022

Contract end date

16 March 2024

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Digital Interviewing is used by the Home Office Visas & Immigration Directorate to gather additional information to support a visa application or asylum claim. Interviews are currently carried out in-person and as remote interviews (via telephone or video links). Other areas of the Home Office also use interviewing to different extents.

The core components of the project include:

• Digital Audio Recording Software; Capture the audio from all participants whether they are present in the host room or joining remotely via MS Teams. It will allow control of the audio (e.g. pause) during the interview and will link to the Interview Record Forms software.

• Interview Records Software: Capture typed information during the interview in relation to the interview including information about the interview, the participants and the questions, statements and response made during the interview.

• Cloud Hosted Storage: The audio record and the interview record forms will be saved and stored to cloud-hosted storage on completion of the interview or, if offline, when later connected to the network

• Management Information: The solution must provide reports of all digital interviews undertaken with filtering and sorting by all metadata data captured during interviewing and any automatically applied grouped by business area/team responsible.

• RBAC: The solution shall have Role-based User Access Control which will allow specific user roles to be defined - each with a specific set of permissions within the system

• Auto Transcription: Provision of automated transcripts from the recorded interview audio including all audio spoken during the interview in the English language only.

More information

Links

Award information

Awarded date

24 December 2021

Contract start date

17 March 2022

Contract end date

16 March 2024

Total value of contract

£1,861,264.68

This contract was awarded to 1 supplier.

BUSINESS SYSTEMS (UK) LTD

Address

462 London Road, Isleworth, Middlesex, TW7 4ED TW7 4ED

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Zobair Mehmood

Address

Home Office - Marsham Street
London
SW1P 4DF
GB

Email

zobair.mehmood@homeoffice.gov.uk