Published date: 6 October 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 18 July 2025, 12pm

Contract summary

Industry

  • Customer services - 79342300

  • Customer-care services - 79342320

  • Health and social work services - 85000000

    • Social work and related services - 85300000

Location of contract

SG17 5TQ

Value of contract

£0

Procurement reference

IT-33-4597-CBC-1807-T-TH - AWARD

Published date

6 October 2025

Closing date

18 July 2025

Closing time

12pm

Contract start date

1 October 2025

Contract end date

30 September 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre.

EDT provides an emergency social work service out of hours; the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours, and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework.

EDT operates 365 days service a year over 7 days a week, with operating hours totalling to around 129 hours per week on average. The service operating hours are:
• Monday to Thursday 5pm to 9pm
• Friday from 4pm to Monday at 9am
• 24 hours service on Public Holidays

Award information

Awarded date

22 September 2025

Contract start date

1 October 2025

Contract end date

30 September 2027

Total value of contract

£250,000

This contract was awarded to 1 supplier.

Care Quality Services Limited

Address

Crown House, Stephenson Road, Severalls Industrial Park, Colchester, Essex, United Kingdom, CO4 9QR

Reference

None

About the buyer

Contact name

Tracey Horner

Address

Priory House
Shefford
Bedfordshire
SG17 5TQ
United Kingdom

Telephone

0300 300 8000

Email

tracey.horner2@centralbedfordshire.gov.uk