Published date: 17 July 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Statistical software package - 48463000
Location of contract
England
Value of contract
£0
Procurement reference
SCDC001-DN647726-72499345
Published date
17 July 2023
Closing date
20 December 2022
Closing time
1pm
Contract start date
6 March 2023
Contract end date
31 March 2023
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Overview\r
A reporting solution is required for Microsoft Teams Direct Routing. The reporting solution must be able to provide detailed reports for MS Teams Auto Attendants, Call Queues & Individual Teams Telephony Users for both internal & PSTN calls.\r
\r
Solution Capabilities\r
The solution must be able to report on the following statistics: Call Volumes, Call Duration, Queue Wait Times, Presence of Queue Members, Caller ID, Abandoned Calls, Missed Calls, Start-time/End-time, Visualisations of Call Legs (on-hold/presented/answered)\r
\r
Data Presentation\r
Historical/Real-time Data must be presentable in pre-configured dashboards, as well as exportable to Excel. Reports must be able to be scheduled.\r
\r
Accessibility\r
The solution will be used by Call Queue Team owners, Team Leaders & the Management team.\r
Ideally, we are looking for a managed service that once set up will allow the users of the system to serve themselves for any reporting needs, without having to rely on the Council's Shared IT Service for any regular data transfers.\r
\r
The Councils are therefore looking for a suitably qualified and experienced supplier to provide this reporting solution.\r
\r
The solution must be already in existence and a turnkey solution, being a commercially off the shelf solution. \r
More information
Previous notice about this procurement
South Cambridgeshire District Council - Reporting Solution for Microsoft Teams Direct Routing
- Opportunity
- Published 13 December 2022
Award information
Awarded date
17 July 2023
Contract start date
7 August 2023
Contract end date
30 June 2026
Total value of contract
£0
This contract was awarded to 1 supplier.
Code Software UK Ltd
Address
GL54 3AP
Reference
None
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
Sean Missin
Address
South Cambridgeshire Hall
Cambourne Business Park
Cambourne
CB23 6EA
United Kingdom
Telephone
+44 1954713378
Website
Share this notice
Closing: 20 December 2022, 1pm