Published date: 15 March 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 18 July 2022, 12pm

Contract summary

Industry

  • Telecommunications services - 64200000

Location of contract

Any region

Value of contract

£57,820,000 to £96,360,000

Procurement reference

tender_273208/1189413

Published date

15 March 2023

Closing date

18 July 2022

Closing time

12pm

Contract start date

19 February 2023

Contract end date

18 February 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Non-Geographic Numbers (NGN) service is the primary enabler for DWP customers to contact the departmental business units by telephone with benefit related queries from within the UK, via either mobile, landline or payphone, using prefixed freephone numbers, such as 0800, 0808 and 0845. The NGN service is the channel through which customers contact DWP agencies when wishing to create, validate or query their benefit claims.

More information

Attachments

Award information

Awarded date

5 December 2022

Contract start date

19 February 2023

Contract end date

18 February 2026

Total value of contract

£57,820,000

This contract was awarded to 1 supplier.

Vodafone Limited

Address

Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

Reference

Companies House number: 1471587

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Peel Park Control Centre
Blackpool
FY4 5ES
England

Email

ED.NETWORK@DWP.GOV.UK