Published date: 26 March 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 3 April 2018

Contract summary

Industry

  • Switchboards - 32540000

Location of contract

HP19 8FF

Value of contract

£0

Procurement reference

Automated Switchboard

Published date

26 March 2018

Closing date

3 April 2018

Contract start date

18 June 2018

Contract end date

17 June 2020

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Expressions of Interest are being sought for the provision of Automated Telephony Switchboard Solution for an initial contract period of 2 years (subject to change).

Aylesbury Vale District Council are seeking to enhance what they currently offer their customers through an automated switchboard. Our current switchboard already operates as straightforward call routing facility through automated voice recognition interaction. We are seeking to continue to automate on this call routing functionality and improve customer experience with a modern solution that utilises voice recognition, interactive voice responses and Artificial Intelligence. This should provide customers with a "state of the art" automated experience.

The new switchboard shall provide automated answers to common queries from customers with a variety of self-serving options (information provision, place orders, pay bills, set-up direct debits, etc.).

Please email your expression of interest to rlima@aylesburyvaledc.gov.uk by noon on Tuesday 03 April 2018.

Tenderers will be contacted and provided with the Tender Documentation on 04 April 2018.

About the buyer

Contact name

Rafael Oliveira Lima

Address

Gatehouse Road
AYLESBURY
HP198FF
England

Telephone

01296585248

Email

rlima@aylesburyvaledc.gov.uk