Published date: 5 February 2025

This notice was replaced on 2 April 2025

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 2 April 2025)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Telephone switchboard services - 64214200

  • Telephone-answering services - 79510000

Location of contract

West Midlands

Value of contract

£94,000

Procurement reference

HEREFCC-DN762273-97398346

Published date

5 February 2025

Closing date

26 February 2025

Closing time

12pm

Contract start date

21 March 2025

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Herefordshire Council is seeking to appoint a supplier to deliver the emergency out of hours telephone answering service, including evenings, weekends and bank holidays.
The council operate an emergency out of hours telephone service for members of the public, covering a number of different council areas, such as environmental health and trading standards, highways, homelessness and adult social care.
The service will commence on 31 March 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to 24 months, subject to further internal governance, budget approval and satisfactory Supplier performance.

More information

Additional text

Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity.

To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk

About the buyer

Contact name

Aksana Hironak

Address

Council Offices
Plough Lane
Hereford
HR4 0LE
United Kingdom

Email

aksana.hironak@herefordshire.gov.uk

Website

https://www.herefordshire.gov.uk