Published date: 17 May 2018

Last edited date: 17 May 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 February 2018

Contract summary

Industry

  • Market research services - 79310000

Location of contract

West Midlands, London

Value of contract

£193,610

Procurement reference

PROC.01.0599

Published date

17 May 2018

Closing date

14 February 2018

Contract start date

27 February 2018

Contract end date

31 January 2019

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The main objective of this project is to:
1. Test all aspects of C-MeX and D-MeX so the incentives meet the success criteria, set out in section 1.3 above, and are developed to the point where they can be run in shadow form (as a full scale dry run) in 2019-20, and have financial incentives applied on an annual basis from April 2020 onwards. This involves design and running at least two waves of pilot customer surveys for C-MeX and D-MeX that are consistent with the design decisions of each incentive outlined in the methodology statement 'Delivering Water 2020: our methodology for the 2019 price review'.

Two further subsidiary objectives are to:
2. Provide advice and make evidence-based recommendations on some of the outstanding elements of the C-MeX design not covered by the decisions published in the PR19 methodology statement, including:
• whether NPS should form part of the financial incentive;
• the weightings of the customer service and customer experience surveys within the C-MeX calculation;
• the most appropriate source of data for the cross-sector challenge in C-MeX; and
• how to adapt C-MeX, if necessary, based on the results of the C-MeX pilot.

3. Provide advice on and make evidence-based recommendations on how to adapt D-MeX, if necessary, based on the results of the D-MeX pilot.

Scope of Work
Stage 1 involves helping Ofwat to devise a detailed methodology for piloting C-MeX and D-MeX. It involves adding the methodological detail to the PR19 methodology statement relating to the design of C-MeX and D-MeX, determining the most appropriate surveying methodology.

Stage 2 involves running at least two waves of the surveys for C-MeX and D-MeX in pilot form. C-MeX consists of two surveys and our current preference is for two surveys for D-MeX so the project consists of running four surveys for two waves.

The provider will be required to familiarise themselves with areas of work referenced and hyperlinked in Appendix 3 on C-MeX and D-MeX. They will also be required to keep up to date with policy developments in these areas, which may include liaising with relevant stakeholders. The successful provider could choose to run stakeholder workshops as part of the project.

The scope will not require the provider to support Ofwat in finalising the selection of the quantitative measures to be included in D-MeX.
All decisions on the final design of C-MeX and D-MeX will remain for Ofwat.

More information

Attachments

Award information

Awarded date

22 February 2018

Contract start date

27 February 2018

Contract end date

31 January 2019

Total value of contract

£193,610

This contract was awarded to 1 supplier.

Navigator Research Planning Communication Ltd

Address

Fiola
Mayfield Drive
Pinner
HA5 5QT

Reference

None

Value of contract

£193,610

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Centre City Tower
7 Hill Street
Birmingham
B5 4UA
England

Email

mailbox@ofwat.gsi.gov.uk