Published date: 26 October 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 27 November 2023, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

DL6 1BF

Value of contract

£719,500

Procurement reference

20231026183739-36335

Published date

26 October 2023

Closing date

27 November 2023

Closing time

12pm

Contract start date

26 January 2024

Contract end date

25 January 2033

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Police, Fire and Crime Commissioner for North Yorkshire (PFCC) is conducting a tender for the provision of Work Force Management (WFM) Software. The procurement will be conducted in accordance with the Open Procedure under the Public Contract Regulations 2015 ("the Regulations").
The North Yorkshire Police (NYP) customer contact team faces unprecedented demand and is experiencing significant issues to adequately and efficiently manage resources to comply with national standards for call answering times. A review of the current situation has highlighted a number of opportunities, where the implementation of a Work Force Management (WFM) solution has been identified to support service improvement. Suppliers are invited to offer proposals using a Software as a Service (SaaS) model which meets the requirements set out in the tender documentation.
The intention is to award any resulting contract for a period of 4 years with extension options of 5 periods of 12 months.
All of the supplier's staff (and any sub-contractors) who shall have access to NYP premises and / or systems will be required to obtain Non-Police Personnel Vetting Level 3 (NPPV3).
The supplier who receives the highest score to the tender will be invited to provide a product demonstration to ensure suitability. This is anticipated to be between 13-18th December 2023.

More information

Links

About the buyer

Contact name

Paul Armstrong

Address

North Yorkshire Police Headquarters
Alverton Court, Crosby Road,
Northallerton
DL6 1BF
ENG

Email

paul.armstrong@southyorkshire.police.uk