Published date: 13 May 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 January 2021, 12am

Contract summary

Industry

  • Call centre - 79512000

Location of contract

West Midlands

Value of contract

£225,016

Procurement reference

MT222802

Published date

13 May 2021

Closing date

1 January 2021

Closing time

12am

Contract start date

20 April 2021

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

1.1 The Supplier is appointed to provide a fully outsourced call handling service for Ofqual's public enquiries
phone lines.
1.2 The Supplier will be required to answer all inbound calls, working with Ofqual service managers and with
frontline Ofqual staff who will handle all email and outgoing calls.
1.3 The Supplier will represent Ofqual in support of promoting public confidence in regulated qualifications
and regulated assessment arrangements.
1.4 Calls made to Ofqual's public enquiries phone lines will be from a wide spectrum of stakeholders which will
include but not be limited to:
a) students,
b) parents/guardians,
c) teachers,
d) examination bodies and
e) general members of the public.

More information

Links

Award information

Awarded date

19 April 2021

Contract start date

20 April 2021

Contract end date

31 March 2023

Total value of contract

£225,016

This contract was awarded to 1 supplier.

Sitel Uk Limited

Address

Building 600 , Leavesden Park, , Watford

Reference

Companies House number: 03450786

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Commercial Department

Address

Earlsdon Park
53-55 Butts Rd
Coventry
CV1 3BH
England

Telephone

+44 2476716830

Email

procurement@ofqual.gov.uk

Website

http://ofqual.gov.uk