Blue Badge System

Contract summary

Industry

• Networking, Internet and intranet software package - 48200000

• Software programming and consultancy services - 72200000

• Training services - 80500000

Location of contract

CM1 1QH

Value of contract

£94,020

Procurement reference

CO0099.1

Published date

30 June 2022

Closing date

15 March 2022

Closing time

11:59pm

Contract start date

25 June 2022

Contract end date

24 June 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The provision for a blue badge application and case management system.
The system will need to provide:
a) a means by which Essex residents can apply online (including new applications and renewals);
b) a means by which the Council can assess submitted applications and provide decision to residents;
c) a full case management system for processed applications;

The system must possess the following capabilities/attributes:
• Ability to generate one link per applicant for incomplete application.
• Ability for paper applications to be paid online.
• Ability for paper applications to be communicated via email or digital means.
• Ability to find/locate applications with username, full names or reference numbers.
• Ability to search applicant's name/details if completed/submitted by a third party.
• Ability to download files by email and other means.
• Ability to have a database system that stores all applications.
• Ability to successfully process all applications.
• Ability to retain applications for the 6-month period and close automatically if no contact is made in that 6-month period.
• Ability to automatically generate and format letters.
• Ability to automatically order the badge once payment made and confirmed.
• Ability to fully integrate with National database systems and other Govt systems such as Pay360, GovVerify.
• Ability to provide maintenance updates on regular basis.
• Ability to send out notifications for application progress.
• Application must be cloud-based (SAAS).
• Ability to have a streamlined renewal process for applicants.
• Ability to close off an application without having to work all the way through the process.
• Ability to have a 'Save' functionality for applicants when completing an application online, including a time-out warning.
• Ability to have clear visibility for advisers on the application journey and what stage it is at.
• Ability to have suitable file size upload allowance.
It would be preferable for the system to possess the following capabilities/attributes:
• Ability to open an Appeal process with one-click.
• Ability to indicate if applicant has been sent an email or a letter.
• Ability to paste wording from Word document into a text box, without showing all the coding.
• Ability to open an Appeal process with one-click.
• Ability to indicate if applicant has been sent an email or a letter.
• Ability to paste wording from Word document into a text box, without showing all the coding.

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Award information

Awarded date

31 March 2022

Contract start date

25 June 2022

Contract end date

24 June 2023

Total value of contract

£94,020

This contract was awarded to 1 supplier.

GRANICUS-FIRMSTEP LIMITED

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About the buyer

Contact name

John Sharman

Address

County Hall
Market Road
Chelmsford
CM1 1QH
England

Email

John.Sharman@essex.gov.uk