Published date: 16 March 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 20 March 2020

Contract summary

Industry

  • Public utilities - 65000000

Location of contract

B91 3QB

Value of contract

£0 to £50,000

Procurement reference

SOL - 8819

Published date

16 March 2020

Closing date

20 March 2020

Contract start date

1 April 2020

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Solihull Council, Income & Awards operate a Discretionary Crisis Scheme for residents that experience crisis events: an unforeseen emergency or exceptional financial hardship. This scheme is designed to provide basic provisions to customers to facilitate breathing space. That is, space for customers to seek advice to help resolve the issues that underlie their crisis needs.
A key function of this scheme is to supply customers with three days worth of gas and electricity to help meet their basic crisis needs. This service is specifically for customers that have a pre-paid meter, only. Customers that have a billed meter can resolve any difficulties directly with their energy supplier.


To supply beneficiaries of the discretionary grant scheme with an emergency pre-paid meter top up code or voucher to ensure they can credit their card or meter key for gas and electricity.

The requirements are as follows:

o To process requests received from Income & Awards to issue a pre-paid meter top up to customers via a text message code by no later than 7pm on the same day.

o To issue email and postal pre-paid meter vouchers to customer's that do not have the means to receive a code by text. In reference to a postal voucher, this is to be received the next working day.

o To provide telephony assistance to customer's that are having difficulties with vendors who are unable to use the code to credit their meter key or card.

o There is a customer care service (help desk) to enable council staff to contact the provider between the hours of 9am to 5pm, Monday to Friday. This service should enable council staff to resolve any difficulties with issuing pre-paid meter top ups, discuss account transactions, confirm fulfilment times and arrangements for delivering a continuity of service to customers.

More information

Links

Additional text

Please submit your bid via www.csw-jets.co.uk

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Georgia Davies

Address

Manor Square
Solihull
Solihull
B91 3QB
United Kingdom

Telephone

0121 704 8128

Email

georgia.davies@solihull.gov.uk