Published date: 7 February 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 October 2021, 4pm

Contract summary

Industry

  • Sound recordings - 32353000

Location of contract

SW1H 9AJ

Value of contract

£100,000

Procurement reference

tender_256069/1036724

Published date

7 February 2022

Closing date

22 October 2021

Closing time

4pm

Contract start date

4 January 2022

Contract end date

3 January 2024

Contract type

Works

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

HMCTS Digital and Technology Services are procuring an IVR Design and Management Service. The Authority is looking to appoint and work with a supplier which has a proven track record in delivery in this area, with demonstrable evidence of a flexible approach that delivers high quality, cost effective services within stated deadlines.

The supplier is required to do the following:

Review current IVR messages and provide options and solutions for a refresh if these to provide an effective and efficient customer experience
Identify call flow improvement through effective scripts
Provide professional voiceovers for IVR recordings
Record all prompts digitally and provide in usable format to MoJ network system - current format for audio prompts is .WAV 16-bit but supplier will need to be flexible to ensure compatibility with all current and future technologies deployed by the Authority.
Provide timely turnaround for any IVR changes requested.
Provide comfort messages, including on hold audio music to be agreed with the Authority.
Create library for all recordings developed and used within contract. HMCTS would own these messages, which would be available for use both during the contract and for a period TBD after it.

More information

Attachments

Links

Award information

Awarded date

4 January 2022

Contract start date

4 January 2022

Contract end date

3 January 2024

Total value of contract

£100,000

This contract was awarded to 1 supplier.

Temple Interactive Media

Address

5th Floor, 30-31 Furnival Street, London, EC4A 1JQ

Reference

Companies House number: 853957480

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

102 Petty France
London
SW1H 9AJ
England

Email

HMCTSCommissioningandCommercial@justice.gov.uk