Published date: 16 October 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 6 November 2020, 12pm

Contract summary

Industry

  • Survey design services - 79311100

  • Telephone survey services - 79311210

  • Survey analysis services - 79311300

    • Customer survey services - 79342310

    • Customer satisfaction survey - 79342311

    • Customer-care services - 79342320

Location of contract

West Midlands

Value of contract

£10,000

Procurement reference

MT220874

Published date

16 October 2020

Closing date

6 November 2020

Closing time

12pm

Contract start date

1 January 2021

Contract end date

31 December 2021

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including;
- To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys.
- To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact.
- To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal.
- To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying.
- To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey.
- To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data.
Information on pre- and post-survey scripts, questions, scales and routing will be provided.

More information

Links

About the buyer

Contact name

Jayne Bissell

Address

The Gateway
The Auction Yard
Craven Arms
SY7 9BW
England

Telephone

+44 3332313233

Email

jayne.bissell@connexus-group.co.uk

Website

http://www.connexus-group.co.uk