Published date: 2 October 2020
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Telephone-answering services - 79510000
Location of contract
London
Value of contract
£240,000
Procurement reference
HACK001-DN501237-22113007
Published date
2 October 2020
Closing date
2 November 2020
Closing time
4pm
Contract start date
1 April 2021
Contract end date
31 March 2022
Contract type
Service contract
Procedure type
Restricted procedure
A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
This procurement process is to identify a suitable supplier to undertake the delivery of an 'Out of Hours' (OOH) telephone call handling service for residents of the Council and other organisations that Hackney Council takes inbound Calls from on behalf of. The supplier will provide a telephone call handling service outside of the Council's normal operating hours of 09:00-17:00, weekends and bank holidays in addition to possible emergency response to support the council's statutory duties.
The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer.
The contract duration will be for 1 year with a 1-year optional extension. It is estimated that the new contract will commence April 2021.
More information
Links
About the buyer
Contact name
Judith Hughes
Address
The Annexe
2 Hillman Street
Hackney
E8 1DY
England
Telephone
+44 2083563000
Website
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Closing: 2 November 2020, 4pm
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