Published date: 25 May 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 15 June 2023, 3pm

Contract summary

Industry

  • Software consultancy services - 72266000

  • Research and development services and related consultancy services - 73000000

  • Research and development consultancy services - 73200000

    • Research consultancy services - 73210000

Location of contract

B70 8SZ

Value of contract

£10,000 to £20,000

Procurement reference

IT-230-6963-TASS/030523/MSJC 2023

Published date

25 May 2023

Closing date

15 June 2023

Closing time

3pm

Contract start date

10 July 2023

Contract end date

9 July 2025

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No


Description

TITLE OF PROJECT
Tenant Satisfaction Surveys

BRIEF DESCRIPTION
Sandwell Council's Housing Service would like to deliver annual satisfaction surveys to tenants, across a two-year contract with the option to extend for a further two years. This will enable the council to collect feedback from the tenants to aid the improvement and development of services delivered. Following the delivery of the survey's results, an analysis of the findings is to be completed and presented back to the council shortly after. By the surveys being delivered under contract, allows the opportunity for the work to be delivered under business-as-usual utilizing a methodology and delivery approach that increases response rate. The survey delivery has now become a requirement of the Housing Regulator and Consumer Standards Framework.

Sandwell has a housing stock of approx. 28,059 properties including private finance initiative properties not including an additional 1,290 leaseholders. The satisfaction surveys will need to include all Sandwell Council tenants including private finance initiative properties, whilst the leaseholders require their own, individual surveys carried out. Sandwell currently collect data on the demographic of tenants including but not limited to gender, age, ethnicity, and the proportion of tenants with disabilities. The satisfaction surveys will need to be representative of Sandwell tenants considering both population and demographic.

The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents.

To submit a quotation you will be required to 'Opt In'.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810.

Closing date: 15th June 2023 at 15:00hrs


More information

Links

Additional text

TITLE OF PROJECT
Tenant Satisfaction Surveys

BRIEF DESCRIPTION
Sandwell Council's Housing Service would like to deliver annual satisfaction surveys to tenants, across a two-year contract with the option to extend for a further two years. This will enable the council to collect feedback from the tenants to aid the improvement and development of services delivered. Following the delivery of the survey's results, an analysis of the findings is to be completed and presented back to the council shortly after. By the surveys being delivered under contract, allows the opportunity for the work to be delivered under business-as-usual utilizing a methodology and delivery approach that increases response rate. The survey delivery has now become a requirement of the Housing Regulator and Consumer Standards Framework.

Sandwell has a housing stock of approx. 28,059 properties including private finance initiative properties not including an additional 1,290 leaseholders. The satisfaction surveys will need to include all Sandwell Council tenants including private finance initiative properties, whilst the leaseholders require their own, individual surveys carried out. Sandwell currently collect data on the demographic of tenants including but not limited to gender, age, ethnicity, and the proportion of tenants with disabilities. The satisfaction surveys will need to be representative of Sandwell tenants considering both population and demographic.

The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents.

To submit a quotation you will be required to 'Opt In'.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810.

Closing date: 15th June 2023 at 15:00hrs


Is a Recurrent Procurement Type? : No


About the buyer

Contact name

Mitchell Simcox

Address

West Bromwich
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

01215696000

Email

mitchell_simcox@Sandwell.gov.uk