Published date: 19 April 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 2 October 2017

Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • Customer Relation Management software development services - 72212445

Location of contract

RH4 1SJ

Value of contract

£150,000 to £300,000

Procurement reference

MVDC - 015799 - AWARD

Published date

19 April 2018

Closing date

2 October 2017

Contract start date

8 January 2018

Contract end date

7 January 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council has embarked on an 'Enhancing the Customer Experience Programme'. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit (CSU) and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. It is also to bring in a series of work streams around use of social media, a mobile website, e-enabling to encourage further channel shift and self-service.

To achieve this the Council is intends to purchase and implement an off site cloud based, Customer Transaction Management System (CTM)
solution that will have the capacity to enable both simple & more complex transactions and interactions to be delivered transparently

The initial contract will be for three years, with the option for the Council to take up to a maximum of four 1 year extensions.

Award information

Awarded date

3 April 2018

Contract start date

8 January 2018

Contract end date

7 January 2021

Total value of contract

£0

This contract was awarded to 1 supplier.

Firmstep Ltd

Address

15 Worship Street, London, Greater London, United Kingdom, EC2A 2DT

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Saeed Foroughi (MVDC)

Address

Dorking
Surrey
Surrey
RH4 1SJ
United Kingdom

Telephone

01306879634

Email

saeed.foroughi@molevalley.gov.uk