Published date: 13 February 2018

Last edited date: 13 February 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 15 March 2018

Contract summary

Industry

  • Telecommunications equipment and supplies - 32500000

  • Software package and information systems - 48000000

  • Telecommunications services - 64200000

    • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North West

Value of contract

£5,000,000 to £8,000,000

Procurement reference

MANC001-DN323226-38952685

Published date

13 February 2018

Closing date

15 March 2018

Contract start date

1 March 2019

Contract end date

29 February 2024

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Manchester City Council's current telephony system becomes end of life in 2019. In addition, there is no upgrade path available for the existing platform that supports the organisation's approach to new ways of working and increased flexibility / agility and, as a result, there isn't a result a path which aligns to the ICT Strategy. In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported, secure and flexible telephony platform. In line with the ICT Strategy direction and principles to adopt a 'Cloud First' approach, the Council requires the new solution to be provided via a Software as a Service (SaaS) model. The new solution will enable colleagues to communicate from any device and, within the collaboration platform, to initiate / receive / participate in a call, or hangout, and see presence visibility. It will also enable the contact centre to interact with citizens of Manchester, either over the phone or through the Council's website.

More information

Additional text

All documentation and submission information is available at https://procontract.due-north.com/Advert?advertId=bcf10107-0010-e811-80ea-005056b64545&fromAdvertEvent=True

About the buyer

Contact name

Michael Shields

Address

3rd Floor, Town Hall Extension
Town Hall Complex
Manchester
M60 2LA
United Kingdom

Telephone

+44 1612341009

Email

m.shields@manchester.gov.uk

Website

http://www.manchester.gov.uk