Published date: 16 April 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 May 2019

Contract summary

Industry

  • Water distribution and related services - 65100000

  • Office-support services - 79500000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£1 to £400,000

Procurement reference

tender_198813/763287

Published date

16 April 2019

Closing date

17 May 2019

Contract start date

1 July 2019

Contract end date

30 June 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan (OBP) performance and satisfaction targets.

More information

Links

Additional text

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

About the buyer

Address

1st Floor, Victoria Square House, 1 Victoria Square
Birmingham
B2 4AJ
England

Email

procurement@ccwater.org.uk

Website

https://www.ccwater.org.uk/