Published date: 22 May 2024

Last edited date: 23 May 2024

Closed early engagement


Closing date: 23 August 2024

Contract summary

Industry

  • Telephone network - 32551400

  • Telephone switchboard services - 64214200

  • Telephone-answering services - 79510000

    • Telephone operator services - 79511000

    • Call centre - 79512000

Location of contract

SN10 2AZ

Procurement reference

IT-245-571-AG - 0571 - 2020

Published date

22 May 2024

Closing date

23 August 2024

Contract type

Service contract

Description

*** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST***

Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of hours emergency repairs service where any calls into the Contact Centre will be transferred to the provider.

The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency. Emergency calls will be triaged, all customers vulnerabilities accounted for, and relevant jobs raised to the in-house operative/contractor, using internal systems.

We Are requesting as per part of your EOI for this potential future tendering opportunity we request you fill in this Microsoft form:https://forms.office.com/Pages/ResponsePage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjRXNEJVM1dXVDNLMjc0WkpFRzJETjNRRy4u

More information

Links

Additional text

Aster Group, are currently running a pre market engagement for expressions of interest, for a future potential tender opportunity. We are currently scoping the requirements for this procurement but are looking to gather market intelligence to ensure we have included all requirements needed to deliver this provision.

To register your interest and to access the project documents please register @ https://in-tendorganiser.co.uk

We would ask if you are wishing to express interest in this future opportunity to fill in the below supplier questionnaire.

https://forms.office.com/Pages/ShareFormPage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjJSQ0pMOEUxRE8wMzNPSURYWEhXRkhPQS4u&sharetoken=5n75P9kb6ozTS4EyEKVE

Please be aware that response or expression of interest submitted after the closing date will not be accepted.

We thank you for your time and interest in this future opportunity .





Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Simon Jackson-Brown

Address

Horton Avenue
Devizes
Wiltshire
SN10 2AZ
United Kingdom

Telephone

07386699305

Email

simon.jackson-brown@aster.co.uk

Website

www.aster.co.uk