Published date: 3 September 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 4 October 2021, 12pm

Contract summary

Industry

  • Telecommunications network - 32412100

Location of contract

London

Value of contract

£16,100,000

Procurement reference

MT223819

Published date

3 September 2021

Closing date

4 October 2021

Closing time

12pm

Contract start date

1 April 2023

Contract end date

31 March 2028

Contract type

Supply contract

Procedure type

Competitive dialog

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Contracting Authority wishes to receive responses to the Selection Questionnaire from suitably qualified and experienced Telephony and Contact Centre providers with the necessary capacity and capability (or a demonstrable ability to provide the necessary capacity and capability within the requisite timescale, which is notified to Potential Bidders in the Selection Questionnaire) to provide the range of Services as set out in Appendix A - High-level Requirements.docx, in a safe and effective manner.

More information

Links

About the buyer

Address

200 Aldersgate
London
EC1A 4HD
England

Email

duncan.baldwin@citizensadvice.org.uk

Website

https://www.citizensadvice.org.uk/