Published date: 8 March 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 18 January 2023, 10am

Contract summary

Industry

  • Processing and clearing services - 66133000

  • Benefit services - 75310000

Location of contract

CV1 2GN

Value of contract

£0 to £2,200,000

Procurement reference

IT-208-15098-COV - 15098 - AWARD

Published date

8 March 2023

Closing date

18 January 2023

Closing time

10am

Contract start date

1 April 2023

Contract end date

31 March 2030

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times.

At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required.

Please note - this ITT was previously published but was withdrawn and has now been re-issued with some amendments to the ITT documentation.

Further details can be found in the invitation to tender documentation.

Award information

Awarded date

10 February 2023

Contract start date

1 April 2023

Contract end date

31 March 2030

Total value of contract

£2,200,000

This contract was awarded to 1 supplier.

NEC Software Solutions UK Limited

Address

BizSpace, 1st Floor, iMex Centre, 575-599 Maxted Road, Hemel Hempstead, Hertfordshire, United Kingdom, HP2 7DX

Reference

None

About the buyer

Contact name

Michael Duffy

Address

Coventry
Coventry
Coventry
CV1 2GN
United Kingdom

Telephone

024 7697 1414

Email

michael.duffy@coventry.gov.uk