Published date: 2 December 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 23 December 2016

Contract summary

Industry

  • Headphones - 32342100

  • Voice-mail system - 32342440

  • Networks - 32400000

    • Communications network - 32412000

    • Network infrastructure - 32424000

    • Wide area network - 32430000

    • Telecommunications equipment - 32522000

    • Switchboard equipment - 32541000

    • Telephone equipment - 32550000

    • Telephone cables and associated equipment - 32551000

    • Communication software package - 48510000

    • Video conferencing software package - 48515000

    • Maintenance services of telecommunications equipment - 50330000

    • Telecommunications-infrastructure maintenance services - 50332000

    • Communications system maintenance services - 50334400

    • Installation services of line telephony equipment - 51340000

    • Telecommunications services - 64200000

    • Telephone and data transmission services - 64210000

    • Shared-business telephone network services - 64213000

    • Dedicated-business telephone network services - 64214000

    • IP telephone services - 64215000

    • Electronic message and information services - 64216000

    • Teleconferencing services - 64224000

Location of contract

W1T 1LN

Value of contract

£0 to £160,000

Procurement reference

2016/138

Published date

2 December 2016

Closing date

23 December 2016

Contract start date

2 March 2017

Contract end date

1 March 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The main objective of this procurement is to design, supply, install, train and support the Unified Communications technology that the BFI wishes to implement between March 2017 and March 2018 to support agile working and the replacement of existing telephony infrastructure across the BFI.

This project will be staged commencing at our Stephen Street site first between January 2017 and July 2017 (migration plus agile working). The other BFI sites will migrate technology shortly thereafter, but capital works by us to implement full agile working will be programmed for a later date.

The scope of the project will be as follows:

Design, install, configure and maintain a UC solution and associated SIP trunk services including voicemail and video conferencing, and migrate from the existing system at the following sites;

BFI Stephen Street, London, W1T 1LN
BFI Southbank, London, SE1 8XT
BFI National Archive, Berkhamsted, HP4 3TP
BFI National Archive, Gaydon, CV35 0BQ

The solution should include unified messaging, instant messaging, presence and video/audio/web conferencing and provide capabilities for users to access messages and voice calls with any device, anywhere and anytime for up to 570 staff and 650 physical extensions.

Design, install, configure and maintain a Contact Centre solution. This solution needs to be capable of handling multiple queues and approx. a peak of 20 agents and 1 supervisor, located at the BFI Southbank location, handling voice calls for the BFI Southbank Box Office.

More information

Links

Additional text

To take part in this tender, please visit our website, at the address shown above, where you will need to register, if you haven't already, and express an interest in this opportunity to access the relevant documents. Please note expressions of interest will only be accepted via the portal.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Stephen Adams

Address

BFI
21 Stephen Street
London
W1T 1LN
United Kingdom

Telephone

0207 9574849

Email

stephen.adams@bfi.org.uk