Published date: 5 June 2018

Last edited date: 5 June 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 February 2018

Contract summary

Industry

  • Telecommunications equipment and supplies - 32500000

Location of contract

Yorkshire and the Humber

Value of contract

£500,000

Procurement reference

SYHA001-DN314398-41381098

Published date

5 June 2018

Closing date

5 February 2018

Contract start date

12 March 2018

Contract end date

31 August 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

SYHA is looking to replace the existing system with a Unified Communications Solution that is fully integrated with Office 365.

The key requirements for the replacement solution are:
- A Telephony and Contact Centre solution which can be used from any location using any device i.e. That is any office, from home and even when working as a mobile user.
- Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, social media and txt integration using any form of these communications for inbound and outbound contacts.
- PCI DSS compliant call recording solution which automatically pauses and then starts call recordings for the customer services and repairs contact centres.
- A Call Recording solution which records all calls coming in and out of the business from any location. The Call Recording Solution must also have a facility to evaluate and score the recorded calls.
- Wallboard software to display call queues, important messages, etc.
- CTI integration to screen pop customer records which are held in SYHA's Housing management system from Civica.
- The solution that can be resiliently provisioned and which has no single points of failure for all components.
- The solution needs to easily accommodate growth and contraction of users across SYHA.

Award information

Awarded date

16 March 2018

Contract start date

1 May 2018

Contract end date

31 August 2021

Total value of contract

£630,000

This contract was awarded to 1 supplier.

RingCentral UK Ltd

Address

WA14 2DT

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Chris Shaw

Address

26 Woodhouse Gardens
Brighouse
HD6 3UH
England

Telephone

+44 7722067596

Email

chris.shaw@shawc.co.uk

Website

http://www.syha.co.uk