Published date: 18 September 2019
Last edited date: 18 September 2019
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Repair and maintenance services of line telephony equipment - 50334100
Technical support services - 71356300
System and support services - 72250000
Location of contract
B69 3DB
Value of contract
£120,000 to £150,000
Procurement reference
SCC 411
Published date
18 September 2019
Closing date
3 October 2019
Contract start date
28 October 2019
Contract end date
27 October 2020
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Provision of Avaya Telephony Support and Maintenance
Sandwell Metropolitan Borough Council (SMBC) is inviting a suitably qualified Avaya Edge partner with a status level of Sapphire or above to provide a support and maintenance contract relating to our Avaya CS1000e, Avaya Aura Contact Centre 6, Avaya Call Pilot, Avaya 2330 Secure Router, Verint Impact 360 WFO and associated modules and equipment including licencing. Further details are in the Part A document - Section 2. Requirement - specification.
Period of Contract
As an indication the Contract is expected to commence on 28 October 2019 and will be for a period of 1 year until 27 October 2020, with the option for 2 further 12-month extensions on a 1 plus 1-year basis.
Value of Contract
The total estimated value excluding VAT for the entire duration of the contract including all extension options is £150,000. This value is based on historical spend data and is intended to be used as a guide only and is not a guarantee of the level of business that will be generated from the contract.
Contractors/Supplier(s) Appointment
On the basis of the Tender submissions the Council will select one supplier to be appointed under the contract to provide the Services in accordance with the published suitability assessment criteria and award criteria as detailed within the Invitation to Tender.
The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the ITT and other related documents.
In Order To View the On-Line Questionnaire and Submit a Tender, you will be required to` Opt-In`.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810.
Closing date: Thursday 03 October 2019 at 15:00hrs
More information
Links
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- https://in-tendhost.co.uk/sandwellmbc/aspx/
- Tender notice
- Additional information on how to apply for this contract
Additional text
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The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the ITT and other related documents.
Is a Recurrent Procurement Type? : No
About the buyer
Contact name
Michelle Hackwood
Address
Freeth Street
Oldbury
West Midlands
B69 3DB
United Kingdom
Telephone
0121 569 2873
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Closing: 3 October 2019
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