Published date: 17 May 2019

Last edited date: 17 May 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 May 2019

Contract summary

Industry

  • Contact management software package - 48333000

  • Customer Relation Management software package - 48445000

  • Contact management software development services - 72212333

    • Customer Relation Management software development services - 72212445

    • Call centre - 79512000

Location of contract

CW9 7LL

Value of contract

£0

Procurement reference

SYSTEM 00000311

Published date

17 May 2019

Closing date

30 May 2019

Contract start date

1 September 2019

Contract end date

31 August 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Trust is looking to introduce a customer contact centre to facilitate its 'Customer First' Programme. The contact centre will be a centralised customer hub, handling all facets of customer contact - not just calls. The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation.

More information

Links

Additional text

To access tender documents please visit https://in-tendhost.co.uk/wvht and click on "register" unless you are already registered on our portal

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Natalie Zamur

Address

Rudheath Way
Northwich
Cheshire
CW9 7LL
United Kingdom

Telephone

01606 813 494

Email

natalie.zamur@wvht.co.uk