Published date: 7 October 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 August 2025, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • Call centre - 79512000

Location of contract

se1 8ug

Value of contract

£250,743 to £250,743.69

Procurement reference

CF-3213500D0O000000rwimUAA

Published date

7 October 2025

Closing date

1 August 2025

Closing time

12pm

Contract start date

1 September 2025

Contract end date

31 August 2026

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Single Telephony Solution for Customer Contact Centre and National Service Desk

Award information

Awarded date

27 August 2025

Contract start date

1 September 2025

Contract end date

31 August 2026

Total value of contract

£752,231

This contract was awarded to 1 supplier.

Puzzel Ltd

Address

22 Tudor Street, London EC4Y 0AY

Reference

None

About the buyer

Contact name

NHSE Commercial

Address

Wellington House, 133-135 Waterloo Rd
London
se1 8ug
United Kingdom

Email

england.commercialqueries@nhs.net