Published date: 10 July 2023

Last edited date: 1 August 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 August 2023, 9am

Contract summary

Industry

  • Radio, television, communication, telecommunication and related equipment - 32000000

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

NR1 2DH

Value of contract

£750,000

Procurement reference

IT-217-2645-NCCT42710

Published date

10 July 2023

Closing date

18 August 2023

Closing time

9am

Contract start date

30 August 2023

Contract end date

31 January 2029

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Norfolk County Council wishes to procure a new customer contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. The solution is on-premise. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. Norfolk County Council wishes to procure a new contact centre service. The primary drivers are: to improve security, resilience, user experience and flexibility to enable increased use of cloud services simplify and manage the migration from the current legacy system

More information

Links

Additional text

This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.

Delivery Notes

The estimate value in this notice does not include VAT and is for the first 5 years of the contract. The Council has the right to extend the contract by a period or periods not totalling more than 3 years.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Claudia Green

Address

Martineau Lane
Norwich
Norfolk
NR1 2DH
United Kingdom

Telephone

01603303317

Email

claudia.green3@norfolk.gov.uk

Website

www.norfolk.gov.uk