Published date: 3 August 2017

Last edited date: 3 August 2017

This notice was replaced on 7 December 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 7 December 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

Yorkshire and the Humber

Value of contract

£200,000 to £500,000

Procurement reference

13511

Published date

3 August 2017

Closing date

8 September 2017

Contract start date

31 October 2017

Contract end date

31 October 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Digital Self-Service Solution

Project Objectives and Scope
The objectives of the project are to provide customers with a digital platform to transact with Accent and to achieve channel shift of 50% from the current customer transactions to online by 2020. Accent wish to provide their customers with a superior online customer experience from tenancy application to managing their tenant accounts.

This project will deliver a digital self-service offering which enables customers to log requests and track status, access rent statements, improve payment function online, mange repairs online and streamline the lettings process. With the addition of the ability to contact Accent via various channels including Social Media and Web Chat.

The main requirements for suppliers will be to enable an excellent online self-service customer experience on any device with robust Application Programming Interfaces to core systems. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services to provide Accent with a new digital self-service solution.

Please note that delivery of the digital self-service solution and core requirements must be completed by February 2018. Suppliers must be able to commit to this deadline as part of their tender response and to the other work streams as shown within the documentation.

More information

Attachments

Links

About the buyer

Address

Charlestown House, Acorn Park Ind Estate, Charlestown,
Shipley
BD17 7SW
England

Email

selfservice@accentgroup.org

Website

www.accentgroup.org