Published date: 29 November 2019

Last edited date: 29 November 2019

This notice was replaced on 9 December 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 19 December 2019, last edited 19 December 2019)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Other community, social and personal services - 98000000

Location of contract

Any region

Value of contract

£855,000

Procurement reference

ORBIT001-DN450653-72261384

Published date

29 November 2019

Closing date

22 January 2020

Contract start date

1 April 2020

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Orbit is looking to procure a Financial Capability Support Service from a high quality provider that will deliver a service that is demonstrably focused around the needs of Orbit customers.
Orbit currently provides access to specialist money advice to around 1000 customers (tenants). We have a commissioned national partnership with a debt advice provider so customers can access crisis debt management through telephone, online and webchat support independently. This support is provided over the phone or online. We also currently have a commissioned national partnership which supports customers to improve their financial wellbeing and increase their income of which the contract expires March 31 2020. This tender is to recommission this service.
Additionally, Orbit provides tenancy coaching for customers that have been identified to have a particular vulnerability. Often this includes benefit issues and we support 2000 individuals with this level of service every year. Our services provide end-to-end debt and benefits advice and take advantage of Orbit's unique position in customers' lives.
The service will cover all Orbit stock, broken into 10 Lots as follows:
Lot 1 - Bexley
Lot 2 - Warwick District
Lot 3 - Coventry, Nuneaton and Bedworth
Lot 4 - Rugby and Northampton (incl. Kettering & Corby)
Lot 5 - Stratford on Avon District
Lot 6 - Thanet
Lot 7 - Hastings and Rother
Lot 8 - Norwich, Broadland, Waveney and Yarmouth
Lot 9 - Digital and phone only
Lot 10 - Service Design
Further information can be found on the ProContract e-tendering system.
The Contract will be awarded for a period of two years with potential for a one year extension.

More information

Previous notice about this procurement

OG - Financial Capability Support Service - PP992

  • Opportunity
  • Published 29 November 2019

Additional text

This tender opportunity is being run via the e-procurement portal 'Procontract'. If not already registered, your company can register for free via https://procontract.due-north.com. Once registered you will need to search for the opportunity and register your interest to access all the relevant documentation and submit your response. You must submit your Tender through ProContract no later than the date specified.
The following information must be provided:
• Questionnaire Response
• Supporting Information to Questions asked
• Signed Appendices
• Pricing Schedule

About the buyer

Address

Garden Court
Harry Weston Road, Binley Business Park
Coventry
CV3 2SU
England

Telephone

0

Email

procurementhelp@orbit.org.uk

Website

http://www.orbit.org.uk