Published date: 5 July 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 June 2021, 12pm

Contract summary

Industry

  • Software integration consultancy services - 72227000

Location of contract

SW1H 0EU

Value of contract

£64,460

Procurement reference

CF-0247700D0O000000rwimUAA1

Published date

5 July 2021

Closing date

22 June 2021

Closing time

12pm

Contract start date

28 June 2021

Contract end date

1 October 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

To provide capability into the Trace National Contact Centre operational team to support the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform that will replace the legacy national trace system. Subject matter and strategic expertise is needed to lead the immediate business integration, develop the future strategic approach to maximise the opportunities presented by the new software including a plan to implement the resourcing structure required to manage, monitor and measure the quality of service delivered by trace national operations.

More information

Links

Award information

Awarded date

22 June 2021

Contract start date

28 June 2021

Contract end date

1 October 2021

Total value of contract

£64,460

This contract was awarded to 1 supplier.

Davies Consulting & Managed Services Limited

Address

7th Floor, 1 Minister Court, Mincing Lane, London EC3R 7AA, London, EC3R 7AA

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Procurement Operations

Address

39 Victoria Street
London
SW1H 0EU
GB

Email

Procurement.Operations@dhsc.gov.uk