Published date: 22 December 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 November 2025, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

NE98 1XY

Value of contract

£279,081

Procurement reference

Infected Blood Compensation Authority (IBCA) /P11660

Published date

22 December 2025

Closing date

17 November 2025

Closing time

5pm

Contract start date

15 December 2025

Contract end date

14 December 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Provision of IBCA wide ITSM tool, adopted across all technical and specialist resolver teams as well as end users where appropriate.

More information

Attachments

Award information

Awarded date

14 December 2025

Contract start date

15 December 2025

Contract end date

14 December 2028

Total value of contract

£279,081

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

2950 S. Delaware Street,
Suite 201,
San Mateo,
CA 94403

Reference

Companies House number: 331218825

Value of contract

£279,081

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Natasha Sibal

Address

70 Whitehall
LONDON
SW1A2AS
England

Email

natasha.sibal@cabinetoffice.gov.uk