Published date: 22 January 2025
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
England
Value of contract
£1,000,000
Procurement reference
ENFLD001-DN723023-99090166
Published date
22 January 2025
Closing date
12 September 2024
Closing time
12pm
Contract start date
21 January 2025
Contract end date
20 January 2030
Contract type
Service contract
Procedure type
Other
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3)
It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services.
The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Award information
Awarded date
11 December 2024
Contract start date
21 January 2025
Contract end date
20 January 2030
Total value of contract
£1,074,542
This contract was awarded to 1 supplier.
Kerv Experience Limited
Address
1 Finsbury Avenue
London
EC2M 2PFReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Address
Civic Centre
Enfield
EN1 3XF
England
procurement.support@enfield.gov.uk
Website
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Closing: 12 September 2024, 12pm
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