Published date: 11 January 2016

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 October 2015

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

London

Value of contract

£55,963

Procurement reference

1516BC09

Published date

11 January 2016

Closing date

19 October 2015

Contract start date

1 November 2015

Contract end date

31 March 2016

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

HMRC is committed to ensuring that the scheme is simple to use and that correspondence and guidance regarding the scheme provides easy to understand information, and supports customers (parents and childcare providers) to interact with Tax-Free Childcare online.

The aim of this qualitative research is to:
 Explore the customer understanding and usability of key draft correspondence products and the 'mainstream' and 'specialist' guidance.
 Identify any changes that can be made to improve understanding and the likelihood of potential customers responding in the desired way.
 Explore navigation to TFC guidance and how customers might prefer to move between this and other GOV.UK guidance once the guidance is live.

HMRC wants to understand how customers will interact with the guidance and correspondence products and whether they make sense to customers as part of the wider Tax-Free Childcare customer journey.

More information

Attachments

Additional text

This contract was let as part of a mini-competition within the DWP Social and Economic Research Framework 2013.

Award information

Awarded date

1 November 2015

Contract start date

1 November 2015

Contract end date

31 March 2016

Total value of contract

£55,963

This contract was awarded to 1 supplier.

IFF Research

Address

Chart House
16 Chart Street
London, N1 6DD

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Research Program Management Team
HMRC Albert Bridge House, 1 Bridge St
Manchester
M60 9AF
England

Email

research.enquiries@hmrc.gsi.gov.uk

Website

https://www.gov.uk/government/organisations/hm-revenue-customs/about/research