Published date: 19 February 2024

Last edited date: 19 February 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 3 April 2024, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

E15 4PH

Value of contract

£0

Procurement reference

IT-379-1706-Head Office 00001706

Published date

19 February 2024

Closing date

3 April 2024

Closing time

12pm

Contract start date

1 July 2024

Contract end date

30 June 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

L&Q's Future Shape Corporate strategy 2021-2026 sets out its business priorities for the next 5 years, and establishes an ambition of 'operational excellence', which we have defined as the delivery of reliable, repeatable, and consistent products and services. Within this context, the strategy sets out three core priorities for the five-year period of the strategy, which are;

To support the delivery of our strategic objectives, L&Q has set out its high-level target operating model blueprint and design principles, as well as established a sizeable portfolio of transformation and change. This is comprised of a strategic Transformation Programme, and a series of Change Projects that aim to deliver critical, tactical changes across the business, in lieu of the outcomes of the Transformation Programme. In addition, underpinning all of that, we seek to realise ongoing opportunities and efficiencies through continuous improvement of our business processes and ways of working.

The Transformation Programme is an ambitious and complex multi-year programme and is the main enabler for delivering our target operating model. It is split in to four core streams, with associated aims and objectives.

1. Transform the way we work - completing service design reviews to identify opportunities to simplify, standardise and automate operations, maximising the benefits of new systems, which will support the implementation of reliable and repeatable processes.
2. Transform the tools we use - procuring and implementing a single integrated platform of technologies (starting with housing management and finance solutions) which support the design and delivery of intuitive end-to-end business processes, while rationalising the technology estate, informed by a new technology roadmap (see Figure 1).
3. Transform how data is utilised - designing a coherent and comprehensive data architecture which will be embedded through the implementation of new systems. Improving how information flows across the business, and resetting our approach and expectations around capturing, handling and storing data, enhance operational visibility for colleagues and enable accurate and reliable information for customers.
4. Transform how our tools interconnect - transition L&Q away from clunky point-to-point systems interfaces, implementing an enterprise-based integration layer, providing a more agile technology estate that is better equipped to respond to the pace of technology change.

The Programme is designed to deliver incremental transformation over a sustained period. This has the advantage of mitigating delivery risk, enhancing control (better able to slow / accelerate delivery in response to changing organisational priorities), and spreading cost.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Santosh Langley

Address

West Ham Lane
Stratford
London
E15 4PH
England

Telephone

0300 456 9998

Email

SLangley@lqgroup.org.uk

Website

www.quadrant-construction.co.uk