Published date: 21 February 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 24 February 2022, 12:30pm

Contract summary

Industry

  • Supply services of personnel including temporary staff - 79620000

Location of contract

B70 8SZ

Value of contract

£4,808 to £5,634

Procurement reference

IT-230-5923-CSA Feb22 PH

Published date

21 February 2022

Closing date

24 February 2022

Closing time

12:30pm

Contract start date

28 February 2022

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Customer Services Advisor (within Call Centre)
Rate of Pay: £10.83 up to £12.69 per hour
Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm)
Location: Based at Roway Lane, Oldbury
Start Date: ASAP
Contract type: Agency - 12 weeks
Brief description:
We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team. Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services.
Are you:
Driven and committed to providing excellent customer service
Enthusiastic and friendly Flexible and willing to develop your knowledge and skills
Able to use your own initiative and also work as part of a team
The role:
You will answer customer enquiries and requests about a wide range of services. You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person. You must be able to respond promptly as well as politely and accurately to resolve the customer query. You will be given training through your induction period and the opportunity to gain recognized customer service qualifications.
Key Requirements:
We are looking for people who have a proven track record of dealing with the public in a customer services role. You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers. The ability to record accurate details and use our IT systems is essential
The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday
The various shift patterns for 37 hours per week 8.00am - 4.00pm, 8.30am - 4.30pm, 9.00am - 5.00pm, 9.30am - 5.30pm, 12noon - 8 .00pm.
No DBS is required for this role.
This role is inside IR35
Please note this advert is also out with our Master Vendor
You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you r...

More information

Links

Additional text

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.


Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Pravjot Herr

Address

1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

0121 569 4471

Email

pravjot_herr@sandwell.gov.uk