Published date: 13 February 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 10 January 2020

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

East Midlands

Value of contract

£300,000 to £375,000

Procurement reference

PL.19.61

Published date

13 February 2020

Closing date

10 January 2020

Contract start date

10 February 2020

Contract end date

9 February 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This is an award notice having used the process included in the CCS G Cloud 11, (creation of search terms) the Council searched for eligible suppliers able to deliver a Customer Relationship Management Solution including core Customer and Interaction functionalities, Customer Self-Service Portal, Field Working capabilities, Knowledgebase and Business Process Modelling capabilities. Suppliers Service Descriptions, Prices and License Terms as published on the G Cloud 11 portal were evaluated to arrive at an award decision.

Award information

Awarded date

31 January 2020

Contract start date

10 February 2020

Contract end date

9 February 2024

Total value of contract

£374,740

This contract was awarded to 1 supplier.

Provident CRM

Address

Provident CRM
0203 411 6799
6/7 Exchange Place
IFSC
Dublin
D01 T9C2
Ireland

Reference

No reference - other

Value of contract

£374,740

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Provident CRM will supply the Sugar CRM product

About the buyer

Contact name

Michael Hunt

Address

Newland
LINCOLN
LN11YL
England

Telephone

01225555321

Email

Michael.Hunt@lincolnshire.gov.uk