Published date: 22 October 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 August 2024, 11:59pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Any region

Value of contract

£35,400

Procurement reference

tender_460388/1417485

Published date

22 October 2024

Closing date

16 August 2024

Closing time

11:59pm

Contract start date

2 September 2024

Contract end date

6 September 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.

More information

Attachments

Award information

Awarded date

2 September 2024

Contract start date

2 September 2024

Contract end date

6 September 2026

Total value of contract

£34,500

This contract was awarded to 1 supplier.

GCI Network Solutions Ltd.

Address

Brandy Carr Road, Wakefield, West Yorkshire, England, WF2 0UG

Reference

Companies House number: 4082862

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

DWP Peel Park, Brunel Way
Blackpool
FY5 4ES
England

Email

Amy.Wheeldon@DWP.Gov.UK