Published date: 21 February 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 March 2017

Contract summary

Industry

  • Computer audit and testing services - 72800000

  • Auditing services - 79212000

  • Education and training services - 80000000

Location of contract

Any region

Value of contract

£50,000

Procurement reference

B16/11/1569

Published date

21 February 2017

Closing date

7 March 2017

Contract start date

1 April 2017

Contract end date

31 March 2019

Contract type

Not specified

Procedure type

Not specified

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

CITB wishes to procure a Mystery Shopping service covering the whole of the United Kingdom and Northern Ireland for two current products. Firstly the Health, Safety and Environment (HS&E) Test which is delivered through two different forms of test centres, Pearson Professional Centres (PPC) and Internet Test Centres (ITC's) centres. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. This will be required to; measure key customer service levels, monitor performance, provide monthly reports and provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. The performance of a Test Centre (chosen monthly in advance by CITB) will be measured from the point a booking is made either by phone/on-line through to completing a Test at the chosen location.

In addition to the above service CITB would will also require an 'on demand' mystery shopping service for centres delivering the 1 day Site Safety Plus Health and Safety Awareness training courses. This would involve the attendance of a mystery shopper at a whole day training session (7-8hours) to ensure that both the course is being delivered to the standards required and that candidates are being provided with the specified coursed materials.

More information

Attachments

About the buyer

Address

CITB, Bircham Newton
Kings Lynn
PE31 6RH
England

Email

procurement@citb.co.uk