Published date: 15 May 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Energy meters - 38551000
Billing system - 48444100
Meter reading service - 65500000
Energy-efficiency consultancy services - 71314300
Location of contract
England
Value of contract
£1,350,000
Procurement reference
RBG001-DN602222-75821332
Published date
15 May 2023
Closing date
20 April 2022
Closing time
12pm
Contract start date
1 December 2022
Contract end date
1 December 2027
Contract type
Service contract
Procedure type
Restricted procedure
A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Royal Borough of Greenwich (The Council) requires a Service Provider to provide metering, billing and tariff setting services for the residential district heating schemes operated by RBG. It is envisaged that within the initial five year contract period, metering, billing and tariff setting will be required in 1750 properties (rolled out at approximately 350 connections to metering and billing per year). Most of the properties to be included within the contract will have existing heat meters installed within an HIU in the property. But some sites may require the metering and billing provider to supply and install heat meters. The provider is responsible for supplying, installing and commissioning all equipment required to collect metering data in all properties.
The Council requires the Service Provider to provide a full metering and billing service in compliance with The Heat Network (Metering and Billing) Regulations 2014 and to:
Provide information to leaseholders and tenants on the specific metering and billing approach to be followed at each site, this could be via literature, engagement events and training - the specific requirements to be advised by RBG
Collect data in the most appropriate manner
Take and process meter readings remotely
Undertake data analysis and provide all data and data analysis relating to each property to the Council in the format and at frequency to be agreed with the Council
Give particular consideration to potentially vulnerable residents in all services provided, including but not limited to tariff setting, arranging access to properties for maintenance, provision of and access to billing information, credit control and payment options, data analysis to identify under-use
Providing access to the Council to real time data
Set up and operate individual customer accounts
Provide billing services to the Council
Provide bills and supporting information to residents that is compliant with all relevant legislation and guidance
Develop standing and variable charges including heat sale tariffs for all properties. Standing charges
Manage and collect charges under the Council's Heat Supply Agreements with the end-users
Offer full flexibility in charges collection/credit control options to individual properties
Undertake maintenance and repairs to metering and billing equipment
Work in the spirit of partnership with the Council
Provide a high-quality Service that is financially and environmentally sustainable
Comply with all applicable legislation
The Contract period will be for five years plus an option to extend for a further five years
The draft terms and conditions of contract that have been published alongside this
notice in the Invitation to tender (ITT) pack are subject to change. The evaluation criteria will be based on the most economically advantageous tender (MEAT).
More information
Award information
Awarded date
30 November 2022
Contract start date
1 December 2022
Contract end date
1 December 2027
Total value of contract
£1,350,000
This contract was awarded to 1 supplier.
Switch2 Energy Ltd
Address
Switch2 Energy Ltd
The Waterfront
Bradford
BD17 7EZReference
None
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
Nick Walker
Address
3rd Floor, The Woolwich Centre
35 Wellington Street, Woolwich
London
SE18 6HQ
England
Telephone
+44 7771 668387
nick.walker@royalgreenwich.gov.uk
Website
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Closing: 20 April 2022, 12pm
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