Published date: 21 November 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 May 2015

Contract summary

Industry

  • Telephone network - 32551400

Location of contract

Any region

Value of contract

£653,598

Procurement reference

CQC ICTC 23b

Published date

21 November 2017

Closing date

13 May 2015

Contract start date

1 October 2015

Contract end date

30 September 2017

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

CQC require a multichannel customer service solution with intergrated fron office and back office workforce optimisation for its National Customer Service centre. The solution needs to support flexible deployment of multi skilled agents across front and back office areas. The system will allow managers to access reports, dashboards and real time data.

More information

Attachments

Award information

Awarded date

25 June 2015

Contract start date

1 October 2015

Contract end date

30 September 2017

Total value of contract

£653,598

This contract was awarded to 1 supplier.

Vodafone Ltd

Address

Vodafone HQ. The Connection, Newbury, Berkshire RG14 2FN

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

151 Buckingham Palace Road
Victoria
London
SW1W 9SZ
England

Email

commercialcontracts@cqc.org.uk