Published date: 21 August 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 June 2023, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

  • Computer support services - 72610000

  • Technical computer support services - 72611000

Location of contract

CR0 2NA

Value of contract

£1,002,482

Procurement reference

tender_369156/1246022

Published date

21 August 2023

Closing date

13 June 2023

Closing time

5pm

Contract start date

14 June 2023

Contract end date

13 June 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The supplier will provide a 24/7 service desk provision.
This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests.
Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.

Award information

Awarded date

13 June 2023

Contract start date

14 June 2023

Contract end date

13 June 2027

Total value of contract

£1,002,481

This contract was awarded to 1 supplier.

LITTLE FISH (UK) LIMITED

Address

PRICE HOUSE, 37 STONEY STREET, NOTTINGHAM, Nottinghamshire, NG1 1LS, United Kingdom

Reference

Companies House number: 04700876

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

12 Dingwall Rd,
Croydon
CR0 2NA
England

Email

comercialservices@ppf.co.uk

Website

https://www.ppf.co.uk