Published date: 4 April 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 March 2023, 12pm

Contract summary

Industry

  • Health services - 85100000

  • Community health services - 85323000

Location of contract

WR3 7NS

Value of contract

£245,000

Procurement reference

CF-1453100D0O000000rwimUAA

Published date

4 April 2023

Closing date

27 March 2023

Closing time

12pm

Contract start date

28 March 2023

Contract end date

27 March 2025

Contract type

Not applicable

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

A contract has been awarded for a period of 2-years to The British Red Cross Society to provide a High Intensity Use Service ("Supporting You") on behalf on NHS Herefordshire & Worcestershire Integrated Care Board. The contract commenced on 28th March 2023 for a period of 2-years. The service will cover the county of Worcestershire and is a 2-year pilot, funded by Worcestershire Public Health, to provide personalised support to those accessing urgent and emergency services more frequently than expected.

The service will:
• Coach and support frequent users of urgent and emergency care services within the Worcestershire footprint, working in a de-medicalised, de-criminalised and person-centred way;
• Understand and address the unmet needs of people who access care more than expected
• Lower the stigma associated with high intensity use and create a positive culture
• Effectively connect with, listen to and coordinate support for people that frequent use A&E/WMAS in Worcestershire
• Provide a service driven by quality and demonstrate person-centred approach
• Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former HIU to shape future commissioning of service and/or demand/capacity planning.
• Establish connections with existing health and care services to find a new way forward for individuals, working in partnership with them
• Provide an integrated approach to supporting people with HIU of urgent and emergency services working in parallel with health and care services.

As a by-product of this person-centred work, there will also be a reduction in demand of urgent and emergency care services (including A&E, non-elective admissions, and calls to NHS 111 and 999).

Following a review of the 2-year pilot, the commissioning authority will consider appropriate options, and may consider a procurement exercise for the continuation of the service.

Award information

Awarded date

28 March 2023

Contract start date

28 March 2023

Contract end date

27 March 2025

Total value of contract

£245,000

This contract was awarded to 1 supplier.

British Red Cross

Address

44 Moorfields, London EC2Y 9AL

Reference

None

About the buyer

Contact name

Lyle Lloyd, MCIPS, Senior Procurement Officer

Address

Kirkham House, John Comyn Drive, Perdiswell,
Worcester
WR3 7NS
United Kingdom

Email

lyle.lloyd@nhs.net