Published date: 29 April 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 March 2024, 12pm

Contract summary

Industry

  • Helpdesk and support services - 72253000

  • Helpdesk services - 72253100

Location of contract

NG5 1PB

Value of contract

£35,700

Procurement reference

CF-2337400D0O000000rwimUAA

Published date

29 April 2024

Closing date

22 March 2024

Closing time

12pm

Contract start date

1 April 2024

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS). It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. It is intuitive, configurable and offers value through flexible pricing plans to suit customers of all sizes.

Award information

Awarded date

28 February 2024

Contract start date

1 April 2024

Contract end date

31 March 2025

Total value of contract

£35,700

This contract was awarded to 1 supplier.

Freshworks Technologies UK Limited

Address

Wework, 26 Hatton Garden, London EC1N 8BR

Reference

None

About the buyer

Contact name

Lawrence

Address

Hucknall Road
Nottingham
NG5 1PB
United Kingdom

Telephone

01159691169

Email

lawrence.matome@nuh.nhs.uk