Published date: 16 August 2022

This notice was replaced on 16 August 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 16 August 2022, last edited 17 August 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England

Value of contract

£56,000

Procurement reference

BIRMINGHAM001-DN628343-04053269

Published date

16 August 2022

Closing date

22 August 2022

Closing time

12pm

Contract start date

3 October 2022

Contract end date

2 October 2024

Contract type

Supply contract

Procedure type

Not applicable

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Birmingham Community Healthcare NHS Foundation Trust (BCHC) requires a software solution to record, report and analyse on Patient Experience feedback and information.

The Patient Experience Platform is required to:-

• Provide an effective approach and methodology to gaining real-time feedback across all trust services including inpatients, outpatients and community services that that incorporates FFT and a patient and service user experience data collection.
• Provide as optional SMS FFT service, that would be specific to the needs of each Division and funded by them in addition to this contract.
• Support the integration of feedback collected from other sources and companies e.g. Surveys undertake on attend anywhere Platform.
 Enable the generation of timely, robust and reliable reports about patient experience and service user experience at the service delivery level.
 Generate information that provides assurance to the Board of Directors about patient and service user experience provided.

Full details of the requirement can be found in the Invitation to Tender Documents.

About the buyer

Contact name

Sharon Appleby

Address

1st Floor, Trust Headquarters
3-Priestley Wharf, Holt Street
Birmingham
B7 4BN
United Kingdom

Telephone

+44 1214667248

Email

Sharon.Appleby@nhs.net

Website

http://www.bhamcommunity.nhs.uk